Privacy Policy

Last updated: September 26, 2025

Introduction

Collart (hereinafter referred to as “Collart”, “we” or “us”) takes your privacy very seriously, and we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, share, store, and protect your personal information when you use our websites and AI content generation services (the "Service"). Please read this Privacy Policy carefully so that you can make informed decisions.

Children Under 16.

WE DO NOT knowingly collect or store any personally identifiable information from children under 16. If you are a parent or guardian and believe that we have unintentionally collected your child's personal information, please contact us immediately using the details in the "Contact Us" section.

Scope

This Privacy Policy applies to all users of our Service worldwide. By using our Service, you acknowledge and agree to the terms of this Privacy Policy. If you object to anything described herein, please do not use our Service.

We may amend this Privacy Policy from time to time by posting the amended version on our website. Your continued use of the Service after such changes will constitute your acceptance of them.

PLEASE NOTE, this Privacy Policy does not apply to any third-party services, websites, or applications that may be linked to or from our Service.

Data Controller and Data Processor

Collart is the data controller for the personal information we collect. For any questions, you may contact our Data Protection Officer (DPO) at:
Email address: support@collart.ai

Personal Information We Collect

Personal information is any information that can be used to identify you. We collect information in the following ways:

1. Information You Provide to Us

• Account Information: When you register for an account, we may collect your email address, username, and password. If you make a purchase, our third-party payment processors will collect your payment information.
• User Content (Input and Output): To provide the Service, we collect the content you provide. This includes:
  • Input: The text prompts, images, videos, or other data you upload or submit to the Service.
  • Output: The AI-generated images, videos, or other content that the Service creates for you based on your Input.
• Communications: If you contact us for support or feedback, we will collect your name, email address, and the content of your communication.

2. Information We Collect Automatically

• Technical Information: We automatically collect technical data when you use our Service, such as your IP address, browser type and version, device information, operating system, and language settings.
• Usage Data: We collect information about how you interact with our Service, such as the features you use, the generations you perform, the time and date of your visits, and other activity logs. We may use cookies and similar technologies for this purpose.

How We Use Your Personal Information

We use your personal information for the following purposes:

• To Provide and Operate the Service: To create and manage your account, process your payments, and generate the Output based on your Input.
• To Improve and Develop Our Service: We use your Input and Output to train, fine-tune, and improve our AI models and algorithms. This is essential for enhancing the quality, safety, and functionality of our Service. We may also use your information to conduct research and analysis.
• To Communicate With You: To respond to your inquiries, send you service-related announcements, and provide customer support.
• For Security and Safety: To enforce our Terms of Service, prevent fraud, and protect the security of our Service and our users.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

PLEASE NOTE: WE DO NOT sell your personal information to third parties for their direct marketing purposes.

How We Share Your Personal Information

We may share your information in the following circumstances:

• With Service Providers and Partners: We share information with third-party vendors and partners who perform services on our behalf. This includes:

  • AI Technology Providers: We may use third-party AI models and infrastructure to power our Service. These providers process your Input to generate Output.
  • Cloud Hosting Providers: To store your data on secure servers.
  • Payment Processors: To handle your subscription payments securely.
  • Analytics Providers (e.g., Google Analytics): To help us understand how our Service is used.

• For Legal Reasons: We may disclose your information if required by law or in response to a valid legal request.

• In Case of Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Where and How Long We Store Your Personal Information

Storage Location: Your personal information is primarily stored and processed on secure servers located in Singapore. However, it may be transferred to and processed by our third-party service providers in other countries. We take appropriate measures to ensure your data is protected in accordance with this policy.

Retention Period: We retain your personal information for as long as is necessary to provide the Service, fulfill the purposes outlined in this policy, and comply with our legal obligations. This includes retaining your Input and Output for the purpose of improving our AI models, unless you delete your account. When you delete your account, we will take steps to delete your personal information in a timely manner.

Security of Personal Information

We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights and Controls

You have rights under applicable data protection laws, including:

• Data Access: The right to request access to your personal information.
• Rectification: The right to update or amend your personal information.
• Erasure (Deletion): The right to request the deletion of your personal information, subject to certain exceptions.
• Objection: The right to object to certain uses of your personal information.
• Portability: The right to request a copy of the personal information you have provided to us.
• Withdrawing Consent: Where we process information based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us. You can manage some of your information directly through your account settings on our website.

California Consumer Privacy Act (“CCPA”)

If you are a California resident, the supplemental terms in this section may apply to you. PLEASE NOTE THAT we may request proof of California residency before responding to requests made under this section.

Right to Opt-out. WE DO NOT sell your personal information or share, exchange your personal information with any third party. Therefore, WE DO NOT offer an opt-out to the sale of personal information as required by CCPA.

Right to know. You may submit a verifiable request for us to provide the following information, which we may be able to provide you for no more than twice in a 12-month period with free of charge:

• The specific pieces of personal information we have about you;
• The categories of personal information we collected, sold, or disclosed for a business purpose about you within the last 12 months;
• The categories of sources from which the personal information was collected;
• The purposes for which the information was collected or sold; and
• The categories of third parties to whom the information was sold, disclosed for a business purpose, or otherwise shared.
  

If possible, we will provide this information to you in a readily usable format that allows transmission to another entity.

Right to Data Portability. You have the right to request certain copies of your personal information you have provided to us, to move data from one company to another (often called the right to data portability). PLEASE NOTE THAT we may not able to provide any copy of your personal information since we usually not store any of your personal information.

Right to Delete. You may submit a verifiable request for us to delete the personal information we have collected about you. We may retain personal information necessary to: (i) protect our business, systems, and users from fraudulent activity; (ii) comply with law enforcement requests pursuant to lawful process; or (iii) for scientific or historical research.

YOU WIll NOT be discriminated (such as price discrimination) for exercising your rights under CCPA.

Please contact us via appropriate means as set forth in “Contact Us” Section of this Privacy Policy if you would like to exercise your rights under this section.

General Data Protection Regulation (“GDPR”)

If you are a resident in the EEA, Switzerland or the UK (the “European Region”), supplemental terms in this section may apply to you:

International data transfers
If you normally reside in the European Region, the personal information that we collect from you will be further transferred to, and stored at, a destination outside of the European Region (for instance, to our service providers and partners). These transfers are made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission.

You have the following rights:

• The right to request free of charge (i) confirmation of whether we process your personal information and (ii) access to a copy of the personal information retained;
• The right to request proper rectification or removal of your personal information or restriction of the processing of your personal information;
• Where processing of your personal information is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the personal information concerning you in a structured, commonly used and machine-readable format or to have your personal information transmitted directly to another company, where technically feasible (data portability);
• Where the processing of your personal information is based on your consent, the right to withdraw your consent at any time (withdrawal will not impact the lawfulness of data processing activities that have taken place before such withdrawal);
• The right not to be subject to any automatic individual decisions, including profiling, which produces legal effects on you or similarly significantly affects you unless we have your consent, this is authorise by Union or Member State law or this is necessary for the performance of a contract;
• The right to object to processing if we are processing your personal information on the basis of our legitimate interest unless we can demonstrate compelling legitimate grounds which may override your right. If you object to such processing, we ask you to state the grounds of your objection in order for us to examine the processing of your personal information and to balance our legitimate interest in processing and your objection to this processing;
• The right to object to processing your personal information for direct marketing purposes; and
• The right to lodge complaints before the competent data protection regulator.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Please send an e-mail to us if you would like to exercise any of your rights.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Email address: support@collart.ai